A call centre software designed for retail business and E-commerce
Solve client issues in a single call. Improve the buying experience by integrating your preferred e-commerce tools to have all their data in one location.
Your customers expect, Callerdesk delivers the best
Connect Callerdesk to your online storefront.
Callerdesk seamlessly integrates with e-commerce platforms, like Shopify or BigCommerce. Contact and order details appear in the Callerdesk phone as soon as the phone rings, eliminating the need to spend time searching for the correct record.
The order number appears instantly when the customer calls. Clicking on the Shopify page and seeing the entire customer history is helpful for agents.
Creative WebMedia Pvt. Ltd.
Cut down on resolution time
Use IVR and advanced call routing to ensure that your customers are always connected with the appropriate agent and increase first-call resolution. Improve shopping experiences by viewing customers' complete histories, which allows you to solve problems faster and provide more personalised service.
We finished processing the backlog of tickets within two months. We increased our NPS from a score of -25 to +45. Our CSAT used to be in the range of 50%, but it is now 85% to 90%. We have hardly any missed calls thanks to our excellent call availability.
Creative WebMedia Pvt. Ltd.
Keep track of and improve your call activity
Keep a vigilant eye on essential KPIs such as missed call rate, calls per agent, and agent accessibility to ensure better experiencesUtiliseze our Activity Feed monitors all call activity in real time and instantly modifies workflow processes to meet demand.
A straightforward, remote-first approach
Callerdesk keeps teams connected and is simple to set up, no matter where their desks are. Connect instantly with more than 80 integrations, and then adapt our Webhooks and Open API to meet your particular needs.
The features that e-commerce and retail businesses need
Connect Callerdesk to your preferred e-commerce site to always have a complete picture of your customer's purchasing behaviour.
Routing rules and IVR can be easily set up and modified to ensure callers are directed to the appropriate team on the first attempt.
Utilise data to make educated decisions, monitor every conversation in the Callerdesk dashboard, and give customers an outstanding experience.
Features
Feature Cards
View more context for each inbound call by bringing appropriate information from other apps into perspective.
Live Coverage
Get a clear picture of team activity, so you can reallocate resources and boost output.
Monitoring Software for Calls
Speed up employee training and improve call quality assurance by monitoring live calls.
Interactive Voice Response (IVR)
Create an intelligent IVR directory that connects callers to the right team immediately.
Quick Warm Discussion
Allow your teammates to communicate quickly before transferring a live call.
Record Calls
Analyse call recordings to help with accuracy checks, quality assurance, and training session direction.
Working Hours
Create specific schedules to confirm when each phone number is accessible to take calls.
Call Routing/Forwarding
Customise distribution and guidelines to route calls to suitable teammates each time.
Call Waiting
Allow incoming callers to wait in line until one of your agents is available to speak with them.
Ready to build better conversations?
CallerDesk runs on the device you are using right now.