Call center software solution

All you need to get started is a computer, a headset, and an internet connection. No complicated equipment or technical consultants are necessary.

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Reliable features to go for

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Establish your call centre in a matter of minutes

Make it easier to set up your call centre for your support and sales teams to work rapidly.Encourage your agents, set up your workflows, and start doing business wherever you are.



Collaborate efficiently as a team

Create IVR menus and intelligent routing guidelines to connect callers with the appropriate agent. Use the shared inbox to collaborate on calls, add tags or comments, and designate specific teammates to receive follow-ups.

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Keep track of your KPI progress

Use the live activity feed to view call centre performance. View the available personnel, callers, and wait times for clients. Adjust your approach as required to minimise missed calls and accomplish your goals.


Call Centre Features

Routing Calls

Customise allocation and ring guidelines to send calls to suitable teammates every time.

Call Tracking Software

Utilise live call monitoring to expedite employee training and improve call quality control.

Hours of Operation

Create custom schedules to confirm that each phone number is accessible to take calls.

Call-In Work

Give your team enough time after a call to tag, allocate, and prepare for the subsequent discussion.

Call conference service

Utilise Callerdesk's call conference feature to make an interactive discussion. With Callerdesk's VoIP calling solution, you can hold a live conference call with up to five members.

Analytics for Call Centers

Keep track of all your call centre statistics in one location, including wait time, missed call rate, and call volume.

Call Waiting

Allow incoming callers to wait in line until one of your agents is available to speak with them.

Record Calls

Analyse call recordings to help with accuracy checks, quality assurance, and training session direction.

Blocklist IDs

Get rid of spammers and automated bots so you can concentrate more on the interactions that matter to your company.

Simple for both users and managers

Simple integrations

To centralise activity and automate call logging, link Callerdesk to your CRM or contact centre.

Inbuilt controls

Reduce training time from months to minutes with refined apps that your agents will enjoy working on.

Convenient to use

You can dynamically add new team members, numbers, or routing rules without needing IT consultants.

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