Cloud-based phone system for the healthcare industry
Create first-rate interactions between you and your patients using a secure and safe voice system. By integrating your phone system with your existing tools, you can maintain a complete perspective on your patients at all times.
CallerDesk enables you to meet your clients' high expectations.
Give each patient a customized experience to win their trust.
Integrate seamlessly with your CRM to gain access to a comprehensive history of your patients' cases and customize each engagement to match them. Count on a voice solution you can trust, one that works well with the technologies you already use and lets you talk to people through all channels.
A person's name, phone number, and a brief history of your interactions with them can all be recalled in under five seconds.
Happiness Manager @ Holidu
Always ensure the privacy of your patients' information.
The security of data is crucial, particularly when it comes to medical data. You and your patients are in excellent hands with CallerDesk. Strong privacy and security protocols are upheld by CallerDesk, including end-to-end data encryption, multiple ISO certification compliances for handling protected information, and demands made by the DOT, like a mandatory virtual network operator license. For more information about CallerDesk's privacy practices, click here, and for more information on our security measures, click here.
Now, it would be very hard for our staff to go back to the way we used to do things. Their everyday tasks were made significantly more comfortable and productive via CallerDesk. To receive and make calls, all they require is to connect with the CTI from within our internal CRM; it couldn't be simpler.
Creative WebMedia Pvt. Ltd.
Always ensure the privacy of your patients' information.
The security of data is crucial, particularly when it comes to medical data. You and your patients are in excellent hands with CallerDesk. Strong privacy and security protocols are upheld by CallerDesk, including end-to-end data encryption, multiple ISO certification compliances for handling protected information, and demands made by the DOT, like a mandatory virtual network operator license. For more information about CallerDesk's privacy practices, click here, and for more information on our security measures, click here.
Now, it would be very hard for our staff to go back to the way we used to do things. Their everyday tasks were made significantly more comfortable and productive via CallerDesk. To receive and make calls, all they require is to connect with the CTI from within our internal CRM; it couldn't be simpler.
Happiness Manager @ Holidu
Create a call in a matter of minutes.
Calls can be placed and received as soon as you invite your agents. Set up your workflows and integrations in minutes. In relation to call volumes and shifting needs, it is simple to modify availability, call distribution, and IVR routing and flow settings—all while keeping the patient experience at the forefront of your mind.
Monitor call activity to improve call centre efficiency.
Keep a tight check on crucial KPIs like the missed call rate, calls made per agent, and agent availability to make sure you're accomplishing your objectives. Follow all call traffic in our Live Call Feed so you can immediately change IVR workflows to meet demand and staff your teams in line with business and patient experience goals.
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Connect to your favourite business tools
What makes this product great for
healthcare & life science companies
Insight Cards
See more context behind every inbound call by pulling related data from other apps into view.
Live Feeds
See more context behind every inbound call by pulling related data from other apps into view.
Call Monitoring
See more context behind every inbound call by pulling related data from other apps into view.
Call Queuing
See more context behind every inbound call by pulling related data from other apps into view.
Warm Transfer
See more context behind every inbound call by pulling related data from other apps into view.
Call recording
See more context behind every inbound call by pulling related data from other apps into view.
Business Hours
See more context behind every inbound call by pulling related data from other apps into view.
Call Rounting
See more context behind every inbound call by pulling related data from other apps into view.
Ready to build better conversations?
CallerDesk runs on the device you are using right now.