Business phone features built for a better kind of conversation

In-Build Desk-click integration which helps companies to give instant call back to all callers.

Flexible click to call Rest APIs which can be integrated into any of your web portal, mobile app, or CRM for outgoing automation.

Voice Auto Survey is a feature for making outgoing calls and collecting feedback from responders.

Automatic contact follow-up callback improves client engagement and conversion rates by automatically calling contacts or leads on a set day and time.

Bulk Voice Broadcast is a feature that sends pre-recorded voice messages to many recipients at once.

Bulk Voice Broadcast with key capture broadcasts pre-recorded voice messages to multiple receivers and collects their responses by prompting them to enter key inputs during the call.

Auto Dialer allows panel calls. It dials numbers automatically, saving time.

Softphone / WebRTC is the feature through which you can receive and make calls directly from your computer system without the need to use your mobile phone.

The mobile app outgoing call feature in CallerDesk offers users the ability to make phone calls directly from the CallerDesk mobile application to any phone number.

You may collect leads from your website by phone, text message, Whatsapp, and email with the aid of the Website Lead Tracker Plugin.

It helps to configure custom pre-greeting & music on hold voice clip for caller so that caller can hear any business personalized welcome & music on hold sound.

Before connecting a team member to the caller, Whisper Message plays a brief voice message with pertinent information about the call.

With CallerDesk, businesses can use their own custom recorded message to greet callers in the call queue as they wait to keep them informed about relevant company information.

It enables businesses to use a specific Hold key to put the caller call on hold. The caller on hold will hear music; Press the Resume key to resume the call.

Every caller conversation can be recorded including complete details like date, time & who picked the call which further can be used for internal training and quality purposes.

Cloud blacklist option helps to instantly block unwanted callers and prevent them from accessing IVR lines.

Returning callers can be in contact with and get the conversation rolling with the same extension they had previously interacted with.

With web-based call monitoring, both incoming and outgoing calls can be monitored and tracked in real-time.

Web-based Call Whispering is a function that allows managers to coach agents during calls without the caller being aware of it.

With web-based call barging, managers and executives can listen in on a live conversation between an agent and a caller.

Web-based Call Transfer is a feature that allows agents to seamlessly transfer incoming calls using a web interface. It streamlines the process and improves efficiency.

Integrate your daily inbound/outbound call logs database with our pre-built Google Sheet integration and get your data automatically in Google Sheet on a daily basis.

Integrate your all inbound/outbound business data sources and business processes to your Desk Phone using flexible API tools.

Integrate your third-party CRM tool with our platform so that it enhances your business capabilities & also builds an intelligent IVR system.

CallerDesk has pre-existing connections to popular apps like Zoho, Leadsquared, BorgERP, TeleCRM Integration, and Pabbly.

Webhook integration in IVR allows for event-driven automation of IVR actions, improving both productivity and the quality of service provided to customers.

You can increase the safety of your account by using the Security Question login, which will ask you a security question every time you log in.

IP-based restricted login is a security feature that lets you limit who can access your account by allowing only certain IP addresses.

One-Time Password (OTP) Based Login is an extra layer of protection that requires a separate One-Time Password.

The Platform Activity History function keeps track of every action taken within the platform, from user logins to account updates.

It's a consolidated hub for monitoring and assessing the efficacy of all incoming and outbound customer support & sales calls.

Enables enterprises to monitor and track IVR performance from the customer point of View to improvise their cx score.

Real-time member analysis reporting provides rapid visibility into call metrics for agent performance monitoring.

This feature allows businesses to check live calls coming on platform and who is attending it. It gives a holistic view of how many calls are coming at that particular moment.

It can allow businesses to identify the region of every caller number along with graphical view, which helps analyze the call pattern as per state wise.

Through this feature, get your all daily, weekly & monthly call log summary count on SMS & detailed report in an excel sheet over the mail.

With Callerdesk Back-track call feature, now you can check all past calling history of a caller number which further helps you to analyze caller exact requirements and his calling pattern.

With the advanced call report filter, users can add detailed filters to their call data for thorough evaluation.