Routing Calls
With the call routing features of Callerdesk, you can plan the best path to fulfilling conversations. Utilise a contemporary business phone solution to configure sophisticated call routing for your company.
An innovative call-routing system
The advanced call routing features built into Callerdesk's business phone system support your company's growth.
Cascading calls
Calls should be automatically routed to agents in a specific order. Choose your preferred call-routing order, then leave it alone.
Individualized call routing
The advanced call routing features built into Callerdesk's business phone system support your company's growth.
Create custom routing rules
Create call routing rules that consider fit, availability, or other factors. From the Callerdesk dashboard, you can always make real-time updates to assignments.
Listen to our clients!
More than 8,000 businesses rely on Callerdesk's call route optimisation software to easily manage customer and prospect conversations.
Track KPIs for people or groups
Making modifications on the fly is much simpler on this platform because it is so intuitive. It has become simple to manage the entire system thanks to features like adding users, establishing numbers, onboarding users, and creating selections on the IVR.
With Callerdesk, discover more about call routing
Calls can be easily forwarded to the teams you have established in Callerdesk.
Additional features, such as call routing
Call waiting
Allow incoming callers to wait in line until one of your agents is available to speak with them.
Routing Based on Time
Set team and individual working hours to ensure that only available employees are contacted when a call comes in.
Ready to build better conversations?
CallerDesk runs on the device you are using right now.