A call centre software for the tourism and hospitality industry

Deliver personalised and secure phone conversations to your customers with Callerdesk wherever they are, whether they are confirming a hotel reservation, asking about lost luggage, paying bills, or booking a new flight.

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Callerdesk assists you in meeting your customers' expectations.

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Get a complete picture of your visitors and travellers.

To obtain a 360-degree view of your user history and customise each interaction to meet their needs, easily integrate with your CRM and help desk. Count on a voice solution that you can trust, which integrates tightly with the tools you already use and supports omnichannel communications.




Connect with clients in their shopping experience

IVR and call distribution are simple to set up and customise, so callers can reach you the first time they dial. Offer memorable travel experiences by picking up calls more quickly and cutting down on the time it takes to resolve issues, from making and changing reservations to checking payment statuses.

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When we first started tracking call data, we looked at when the majority of calls were occurring. We discovered that most of them happened between 4 p.m. and 7 p.m., so we changed the working hours for our team to minimise the number of missed calls.

Kaushal bansal, CEO
Creative WebMedia Pvt. Ltd.
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Work together with teammates anywhere in the world

Utilise call transfer, call assignment, shared contacts, and shared to-do features to work as a team wherever you are. Create numbers in more than 100 locations with a single click to assist your visitors and travellers from all over the world.




Keep track of and improve your call activity

Keep a vigilant eye on essential KPIs such as missed call rate, calls per agent, and agent accessibility to ensure better experiences. Utilise our Activity Feed monitors all call activity in real time and instantly modify workflow processes to meet demand.

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The features that hospitality and travel businesses need

CRM and customer support integrations

Integrating Callerdesk with your CRM can streamline call logging, centralise activity, and guarantee that you always have a complete picture of your candidates and clients.

IVR and call forwarding

Routing rules and IVR can be easily set up and modified to ensure callers are directed to the appropriate team on the first attempt.

Analytics

Utilise data to make educated decisions, monitor every conversation in the Callerdesk dashboard, and give customers an outstanding experience.

Features

Feature Cards

View more context for each inbound call by bringing appropriate information from other apps into perspective.

Live Coverage

Get a clear picture of team activity, so you can reallocate resources and boost output.

Monitoring Software for Calls

Speed up employee training and improve call quality assurance by monitoring live calls.

Interactive Voice Response (IVR)

Create an intelligent IVR directory that connects callers to the right team immediately.

Quick Warm Discussion

Allow your teammates to communicate quickly before transferring a live call.

Record Calls

Analyse call recordings to help with accuracy checks, quality assurance, and training session direction.

Working Hours

Create specific schedules to confirm when each phone number is accessible to take calls.

Call Routing/Forwarding

Customise distribution and guidelines to route calls to suitable teammates each time.

Call Waiting

Allow incoming callers to wait in line until one of your agents is available to speak with them.

Ready to build better conversations?

CallerDesk runs on the device you are using right now.