The ideal business phone system for marketing and advertising firms
Utilise our mobile and desktop apps to communicate with clients from any location. Integrate your CRM to maintain data in one place and provide better customer service.
Your clients deserve the best, and Callerdesk assists you in fulfilling their expectations.
Work whenever, wherever, and on any device.
Stay in touch with clients, whether at your desk, working from home, or on your way to a meeting, with our mobile, desktop, and SMS capabilities. When working on cross-cultural projects or entering new markets, keep a local touch by quickly creating new numbers for 150+ nations.
Customers feel much more at ease and are much more likely to pick up the phone when they see an area code similar to theirs. It fosters a stronger relationship between our clients and us.
Happiness Manager @ Holidu
Centralized location for all client interactions
Maintain a 360-degree view of client interactions, whether over the phone, through email, chat, or text, by integrating Callerdesk with 100+ business tools. The caller's information and most recent interactions are displayed as soon as the phone rings on CRM-integrated Insight Cards. Custom call tags provide context for conversations quickly.
The efficiency increases significantly when everything is centralised. Everything is in one place, whereas previously, we used all those tools, and you had to switch between a million windows.
Creative WebMedia Pvt. Ltd.
Streamline project processes and increase teamwork
You can effectively expand your clientele with time-saving features like click-to-dial and auto- saving call notes and tags. Custom call routing and drag-and-drop IVR allow you to route calls to the appropriate team at all times and prevent important calls from falling through the cracks. Before using a warm call transfer, provide context to your coworkers.
Enjoy consistent call quality and excellent service.
With a 99.99% uptime guarantee, opus codec audio transmission, and dynamic carrier switching, our communications platform, built on AWS with multiple data centres worldwide, provides the highest quality communications. In addition to providing each customer with a dedicated Account Manager, we provide support via chat, email, and phone from our offices.
The fact that my teams can always use a dependable phone system is what I value most. With Callerdesk, we can always contact our prospects even if one of our other systems fails.
Creative WebMedia Pvt. Ltd.
A phone system that marketing agencies need
Integrate existing workflows, CRMs, help desks, and other business productivity tools to save time and redistribute it to increase sales.
IVR and routing rules can be easily set up and modified to guarantee that callers are directed to the right team on the first attempt.
Connect to your coworkers and clients from any location with an internet connection, whether you're using a laptop or a phone.
Features
Feature Cards
View more context for each inbound call by bringing appropriate information from other apps into perspective.
SMS
By sending an SMS from the Callerdesk app directly from the app, you can reach customers directly.
Call labels/ tags
To quickly identify call outcomes and discussions, use custom tags.
Interactive Voice Response (IVR)
Create an intelligent IVR directory that connects callers to the right team immediately.
Quick Warm Discussion
Allow your teammates to communicate quickly before transferring a live call.
Record Calls
Analyse call recordings to help with accuracy checks, quality assurance, and training session direction.
Working Hours
Create specific schedules to confirm when each phone number is accessible to take calls.
Call Routing/Forwarding
Customise distribution and guidelines to route calls to suitable teammates each time.
Call Waiting
Allow incoming callers to wait in line until one of your agents is available to speak with them.
Ready to build better conversations?
CallerDesk runs on the device you are using right now.