An excellent call centre solution for tech companies
As a software company ourselves, we recognize the value of providing top-notch customer service. Let us demonstrate how Callerdesk enables you to accomplish that.
Deliver what your clients expect - the best
Prioritize your customers.
Integrate your CRM and help desk seamlessly to access a 360-degree view of your customers' past interactions and customize each one to suit their unique use case. Rely on a dependable voice solution that ensures 99.99% uptime and allows for more meaningful conversations with prospects and clients.
Increase productivity
Utilize PowerDialer to help your teams dial more quickly, and let our CRM integrations ensure that you contextualize and empathize with each interaction. Teach your sales representatives and support staff how to use our call-whispering features to have better conversations and provide superior customer experiences.
Utilizing Callerdesk made onboarding simpler. I simply create accounts for new employees, purchase new phone numbers with the appropriate information for the new nation, and they are ready to go. This all happens quickly, and expansion is simple.
Creative WebMedia Pvt. Ltd.
Set up quickly, then modify as necessary
YEncourage your agents, arrange workflows, make yourself available for business anywhere, and quickly set up integrations. In response to call volumes and shifting needs, quickly modify business hours, agent availability, call distribution, and IVR settings.
Protect and safeguard your data
Data belonging to our customers is protected by encryption and some of the highest information security standards available. Your data is protected using TLS 1.2 and AES 256 encryption techniques in AWS data centres accredited by the ISO 27001, SOC2, PCI DSS, and FedRAMP guidelines.
Interested in finding out more about Callerdesk’s data security procedures and guidelines? Dive right in.
The features that tech companies love
Create lists of phone numbers from your browser or CRM in a flash and dial them all at once while viewing their information to give context.
Integrating Callerdesk with your CRM can streamline call logging, centralise activity, and guarantee that you always have a complete picture of your candidates and clients.
Routing rules and IVR can be easily set up and modified to ensure callers are directed to the appropriate team on the first attempt.
Features
Feature Cards
View more context for each inbound call by bringing appropriate information from other apps into perspective.
Live Coverage
Get a clear picture of team activity, so you can reallocate resources and boost output.
Monitoring Software for Callss
Speed up employee training and improve call quality assurance by monitoring live calls.
Interactive Voice Response (IVR)
Create an intelligent IVR directory that connects callers to the right team immediately.
Quick Warm Discussion
Allow your teammates to communicate quickly before transferring a live call.
Record Calls
Analyse call recordings to help with accuracy checks, quality assurance, and training session direction.
Working Hours
Create specific schedules to confirm when each phone number is accessible to take calls.
Call Routing/Forwarding
Customise distribution and guidelines to route calls to suitable teammates each time.
Call Waiting
Allow incoming callers to wait in line until one of your agents is available to speak with them.
Ready to build better conversations?
CallerDesk runs on the device you are using right now.